THE MENTAL IMPACT OF A CYBER ATTACK

In our digital age, the threat of cyber-attacks looms large, affecting individuals, businesses, and organisations alike. Beyond the immediate material damage, these attacks can have major psychological implications for those targeted. Understanding these effects, learning how to cope, and seeking appropriate support are crucial steps in recovering from such experiences.

Understanding that anyone can become a target of cybercrime is the first line of defence. If you or someone you know has been a target of a cyber-attack at work, recognising that cyber-attacks are not personal but rather opportunistic can help avoid feelings of self-blame.

WHAT SHOULD YOU DO IF YOU’VE BEEN TARGETED?

We talk a lot about the importance of keeping yourself safe online, but we don’t often talk about the personal fallout from experiencing cyber-crime. Several factors can influence a person’s vulnerability, including:

• Online activities

• Mental health history

• Personal traits

• Attitudes and skills using technology

A victim of a cyber-attack may lose more than money or dignity; they could also experience adverse psychological effects, such as anxiety or depression, shame and guilt, and reduced enjoyment of online activities they once trusted. In some cases, people may experience symptoms of post-traumatic stress disorder (PTSD).

Some common responses include:

Anxiety: Cyber-attacks breed uncertainty, and anxiety often takes centre stage. Some people might worry about the extent of the breach, the safety of their data, and potential consequences.

Loss of Control: Some people may feel helpless and powerless, as their personal information and privacy are exposed without their consent. This loss of control can be psychologically distressing.

Invasion of Privacy: A cyber attack can trigger feelings of intrusion and violation, leading to a sense of vulnerability. The breach of your personal space can stir up complex emotions.

Anger and injustice: Some people may feel furious about being targeted by a faceless attacker. A sense of injustice can arise, especially when there's little recourse to hold the perpetrator accountable.

Despair and hopelessness: Some people experience a sense of hopelessness, doubting whether they can recover from the breach or safeguard their data in the future.

Sleep disturbances: Anxiety can manifest as sleep problems, with people struggling to fall asleep or stay asleep due to racing thoughts about the attack.

Headaches and muscle tension: Stress from the attack can lead to physical symptoms like headaches, muscle tension, and even migraines.

Exacerbated Health Conditions: Pre-existing health issues, such as chronic pain or autoimmune conditions, can worsen under the stress of a cyber-attack.

If you experience a cyber attack at home or at work, it’s crucial to identify and report suspect activity, but it can also help to talk to your loved ones about your experiences, and consider seeking the help of mental health professionals. As an employee, you have the option of speaking to your EAP for extra guidance and advice.

SUPPORTING PEOPLE IN THE WORKPLACE

Cyber-attacks should never be a source of shame or guilt for you or your team. They are often sophisticated and relentless, targeting even the most secure systems. Instead of harbouring feelings of self-blame, your team can work together to address the experience head-on.

Open communication: Encourage open dialogue about cyber-attacks in the workplace. This can reduce stigma and encourage employees to seek help when needed.

Education initiatives: Provide employees with resources on recognising and responding to cyber-attacks. Knowledge is a powerful tool in preventing future vulnerability to attacks and building personal resilience.

Crisis response plan: Develop a comprehensive crisis response plan that outlines steps to take when a cyber-attack occurs. This can help streamline support efforts.

EAP promotion: Actively promote EAP services to employees. Ensure they are aware of the resources available to help them cope with the psychological aftermath of a cyber-attack.

If You’re Experiencing Mental Health Challenges

You’re not alone — and reaching out is a sign of strength, not weakness. Here are some supports available:

• Lifeline: 13 11 14 – 24/7 crisis support and suicide prevention.

• MensLine Australia: 1300 789 978 – free telephone and online counselling for men.

• Beyond Blue: 1300 22 4636 – mental health support service.

• Head to Health: headtohealth.gov.au – find mental health services near you.

• In an emergency: Call 000 or go to your nearest hospital emergency department.

• For international readers check for your local helplines

By: Converge